Service Charter

NHIF Mission, Vision & Core Values

Mission

To contribute towards universal health coverage in the provision of affordable, accessible, sustainable and quality health insurance through strategic resource pooling and healthcare purchasing in collaboration with stakeholders.

Vision

A World class Universal Social Health Insurer

Core Values

- Customer Responsiveness
- Ethics and Professionalism
- Team Spirit
- Partnerships and collaborations
- Innovation and creativity
- Corporate social sustainability

Recent News

NHIF Services

We have introduced a far more efficient & faster method of collecting employers monthly payroll byproducts to NHIF via the Byproduct system. Due to the different types of software applications that employers use to capture their payrolls, we suggest that you use a standardized software application to capture your monthly NHIF byproduct such as..... More

NHIF registers all eligible members from both the formal and informal sector. For those in the formal sector, it is compulsory to be a member. For those in the informal sector and retirees, membership is open and voluntary. To register....More

Clients

- For Individual Members only

To pay via your mobile phone (enabled with Mpesa service) follow these simple steps:
1. Select the Pay Bill option
2. Enter Busines no.
Type in 200222
3. Enter a/c no
Type in contributor's National Identity Number
4. Enter amount
Type in the amount you wish to contribute
5. Enter pin
Type in your Mpesa Pin
6. Confirm all details are correct then press OK
You will receive a confirmation SMS from Mpesa immediately

Check Your Account Status

To get your account status via your mobile phone:
Compose a new sms
Type the letters "ID", a space, then your
ID number (or passport number if applicable) e.g ID 12345678
Send to 21101
Note: Charge for this service is Kshs 10 only.

Minimum Amount (Kshs)

Maximum Amount (Kshs)

Charge

1 49 0
50 100 0
101 499 22
500 999 22
1,000 1,499 22
1,500 2,499 22
2,500 3,499 33
3,500 4,999 33
5,000 7,499 33
7,500 9,999 33
10,000 34,999 33
35,000 49,000 44
50,000 70,000 55

Gross income (Kshs)

Monthly Premium Amount (Kshs)

Up to 5,999 150
6,000 - 7,999 300
8,000 - 11,999 400
12,000 - 14,999 500
15,000 - 19,999 600
20,000 - 24,999 750
25,000 - 29,999 850
30,000 - 34,999 900
35,000 - 39,999 950
40,000 - 44,999 1,000
45,000 - 49,999 1,100
50,000 - 59,999 1,200
60,000 - 69,999 1,300
70,000 - 79,999 1,400
80,000 - 89,999 1,500
90,000 - 99,999 1,600
100,000 and above 1,700
Self Employed (special) 500

Our Partners

Contact Us

  • P.O BOX: 30443 - 00100, Nairobi, Kenya
  • Enquiry: customercare@nhif.or.ke
  • Complaints: complaints@nhif.or.ke
  • Liaise: info@nhif.or.ke
  • Fraud: fraud@nhif.or.ke or (020) 271 4803
  • Fax: (020) 271 4806
  • NHIF Branches
  • Phone : (020) 273 1249
    : (020) 273 1250
    : (020) 273 1252
    : (020) 273 1253
    : (020) 273 1254
    : (020) 273 1255
    : (020) 273 1256
    : (020) 271 2733
    : (020) 271 4793
    : (020) 271 4795
    : (020) 272 3297
    : (020) 271 4820
    : (020) 271 0335
    : (020) 272 3246
    : 0726 268 933 (Safaricom)
    : 0800 720 601 (Toll Free)
    : (020) 279 300 (ISDN)