Within this Charter, NHIF is commited to:-

1.	Treating you with courtesy and respect
2.	Upholding professionalism in serving you
3.	Providing quality service
4.	Being accessible
5.	Providing accurate, relevant, timely and clear information
6.	Being responsive to customer needs and expectations
7.	Monitoring and evaluating customer satisfaction levels
8.	Handling all customer information with utmost confidentiality
9.	Upholding ethics in a curruption free environment

This is Our Pledge To You!