Customer Service Charter |
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Dear Customer,
Within this Charter, NHIF is commited to:-
Within this Charter, NHIF is commited to:-
- Treating you with courtesy and respect
- Upholding professionalism in serving you
- Providing quality service
- Being accessible
- Providing accurate, relevant, timely and clear information
- Being responsive to customer needs and expectations
- Monitoring and evaluating customer satisfaction levels
- Handling all customer information with utmost confidentiality
- Upholding ethics in a curruption free environment
Nhif Objectives
Our Mission:
To provide accessible, affordable, sustainable and quality social health insurance through effective and efficient
utilization of resources to the satisfaction of stakeholders.
Our Vision:
To be a world class social health insurance scheme.
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Contact Us
National Hospital Insurance Fund  |
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| P.O. Box: |
30443 - 00100, Nairobi, Kenya |
| Phone: | 0800 22135649 (Toll Free), (020) 2723255/56, (020) 2714793/94, (020) 2722527 |
| Fax: | (020) 2714806 |
| Enquiries: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Complaints: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Liaise: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Branches: | Located Country Wide |