Since inception, the Fund has gone through various changes in terms of internal restructuring, operational attainments and has faced a number of challenges. It means therefore that the Fund's performance and operating environment have been given weighty attention. In line with this, the vision, mission, values, strategic objectives and tactics have been prepared to reflect the Fund's relevance and strategic intent. A participatory approach in the formulation of the plan where the field managers, line managers, departmental heads and board members were all included.

This plan aims to provide the strategic direction of the National Hospital Insurance Fund for the next five years (2005 - 2010) in discharging its mandate.

The Strategies to be adopted in the plan period are:

• Business Process Re-engineering
• Total Quality Management
• Cost Rationalization
• Benefit Maximization
• Financial Mix Restructuring
• Market Penetration
• Product Development
• Integrated Communication

In line with the above strategies, the management is committed to putting in place programmes and mechanisms that will develop and rationalize resources, embrace modern technology, restructure internal processes and procedures, redesign the organizational structure, re-brand the corporate identity and enhance benefits to members.

A monitoring and control mechanism has been worked out to continuously track progress and evaluate performance in line with the recently introduced concept of performance management in the public sector. The various departments, divisions and individuals will be tasked with specific responsibilities upon which they shall be appraised. To ensure smooth and effective implementation of the programmes and initiatives, the Fund, unlike in the past, has put in place mechanisms to:

• Maximize benefits to members and protect their interests.
• Communicate effectively with staff of the organization, clarifying their role and expected contribution.
• Institutionalize the enclave motto, vision, mission and corporate values.
• Develop and implement change management programmes.
• Equip the responsibility centres with the necessary capacities and;
• Utilize the monitoring and control systems effectively.

With the apparent enthusiasm of all those entrusted to serve our members, it is my sincere hope that at the end of the day, we shall together make a positive change to the health of the majority of the Kenyan population.