Internship
Customer Service Charter

 

Organisational Structure
 

a) Board of Directors

The Board of Management is representative of all key stakeholders and is charged with the running of the Fund through policy formulation and decision making on all policy matters. The Chief Executive serves as the secretary to the Board of Management.

Organisation/Title
Name
1.
Chairman
Prof. Richard O. Muga
2.
Director of Medical Services
Dr Francis Kimani
3.
Permanent Secretary Treasury (Alt. Member to P.S Treasury)
Mr. Julius Mutua
4.
Permanent Secretary D.P.M (Alt. Member to P.S D.P.M)
Mr. Samwuel Karicho
5.
Permanent Secretary Ministry of Medical Services (Alt. Member to P. S. Ministry of Medical Services)
Mr. Elkanah Ong'uti
6.
Christian Health Association of Kenya
Rev (Rt) Michael Joshua Sande
7.
Association of Kenya Insurers
Mr. Thomas Gichuhi
8.
Kenya National Union of Teachers
Mr. George Wesonga
9.
Federation of Kenya Employers
Ms. Jacqueline A. Mugo
10.
Non-Governmental Organization
Mr. David Konchella
11.
Kenya National Farmers Union
Mr. Elijah Adul Onyango
12.
Kenya Medical Association
Dr A.J. Suleh
13.
Central Organization of Trade Unions (COTU)
Mr. Benson Okwaro Okumu
14.
Chief Executive Officer
Mr. Richard Kerich

b) Management

 
Title Name Function
  Chief Executive Mr. Richard Kerich  
  General Manager Operations Mr. Jackson Gitimu - Members registration
- Claims payment
- Compliance
- Revenue Collection
- Prosecutions
- Research and Development
- Customer Service
  General Manager Personnel
and Administration
Mrs. Millicent W. Mwangi - Human Resource Management
- Procurement and Supplies
- Property and Estates
Management
- Underwriting
- Security Services
  General Manager Finance
and Control
Mr. Lawrence Ondari - Cost management accounting
- Financial accounting
- Investment management
- Credit control
 

General Manager Standards
and Quality Assurance

Dr. George J. Midiwo

- Health provider standards
- Hospital surveillance
- Quality management

  General Manager Information
Communication Technology
Mr. Karingo
Wa Njoka
- Network administration
- Hardware management
- Systems programming
  Manager Marketing Communication Bella Omino

- Corporate communications
- Corporate Social Responsibility
- Marketing
- Customer Service

  Manager Internal Audit Mr. David Mulli - Internal checks and balances
- Advisory role on systems
development and policy
compliance.
  Corporate Secretary Lucy Rono - Board affairs
- Contracts and leases
- Litigation
- Legal advisory services
- Corporate planning

 

 

© Copyright National Hospital Insurance Fund